Corporate Social Responsibility

 
 
 
 
 

WPS Health Solutions was built on a foundation of compassion, started in part to make sure veterans returning from World War II could find affordable health care. For 75 years, caring has been the heart of WPS. Our mission: Together, making health care easier for the people we serve.

Being a socially responsible company is something we take seriously. WPS has worked to be a good corporate citizen by:

  • Prioritizing the safety of its employees during the pandemic
  • Treating our customers with compassion
  • Fostering an environment of diversity, equity, and inclusion
  • Actively supporting groups working to improve our communities
  • Creating a culture of ethical behavior and legal compliance
  • Protecting the data and privacy of our customers and partners
  • Undertaking initiatives to make our company greener

It’s all part of our culture of caring.

WPS acted quickly and decisively when the COVID-19 pandemic began. Among the safety measures we took:

  • Immediately moving more than 90% of our workforce to remote work.
  • Following strict cleanliness and social distancing protocols for those who continued to work on-site.
  • Sending free face coverings to nearly 5,000 customers and 4,000 employees.

We also deepened our connections to our customers. We worked with those who were having difficulty paying their premiums. We offered emotional support to those who needed it. To combat loneliness in seniors, WPS started a Facebook community and a Pen Pal program.

Because we put people first in 2020, WPS was named one of Madison’s Top Workplaces for 2021 by the Wisconsin State Journal.

Although WPS prides itself on being a company that offers equal opportunities for all, we’re taking steps to make sure all feel welcome.

Taking feedback from our employees after a series of CEO listening sessions, WPS created a department of Diversity, Equity, and Inclusion (also known as DEI). Jihan Bekiri was hired in 2020 as the company’s first Vice President of DEI. We also created a DEI Accountability Board. The Board includes at least a dozen employees from diverse backgrounds to shape our efforts.

WPS also invested in diversity. The WPS Charitable Foundation donated $25,000 and worked with Madison College and the Greater Urban League of Madison for students of color to get certifications in insurance. WPS has also committed to actively recruiting at historically black colleges and universities.

Mike Hamerlik, WPS President and CEO, signed the CEO Action for Diversity and Inclusion statement, joining more than 2,000 CEOs in a pledge to work for those goals.

Dec. 17, 2020— WPS Health Solutions volunteers deliver some of the 750 gifts employees donated for holiday toy drives.

WPS works extensively with philanthropic groups in the communities we call home. Our focus areas include the health and wellness of women and children, seniors, military and veterans, and underserved populations. Between corporate giving and the WPS Charitable Foundation, we donated nearly a half-million dollars in 2020.

The WPS Charitable Foundation is a nonprofit charitable organization separate from WPS Health Solutions and its subsidiaries. In addition to its other donations, the Foundation funds the Ray Koenig Memorial Scholarship program. Each year, the Foundation awards $1,250 scholarships to the children of the employees of WPS and its subsidiaries. Since its inception in 1988, the Ray Koenig Memorial Scholarship has given more than $1 million in scholarships.

Our employees are involved and engaged. During our annual United Way campaign, WPS employees in all locations donated $104,606 to their local chapters, raised more than $10,000 for the American Heart Association, and collected more than 750 gifts for toy drives.

The success of WPS Health Solutions is built on trust.

Customers who buy our insurance plans trust WPS to provide the quality health coverage they need. The U.S. Department of Defense trusts WPS to administer benefits for millions of active-duty military, veterans, and their families. The Centers for Medicare & Medicaid Services trust WPS to be the Medicare Administrative Contractor for millions of Medicare beneficiaries.

WPS earns that trust by maintaining the highest ethical standards, whether we are dealing with external customers or each other. We take pride in being recognized by best-practice experts for our efforts in maintaining an ethical workplace.

In order to keep the trust of our customers and our partners—including businesses and the government—WPS has always focused on keeping data secure and private. This is especially true because so much of the data we handle contains Personally Identifiable Information (PII) and Protected Health Information (PHI).

Security is included in every step of the process as we work to identify and mitigate risk. WPS has established an internal review chain to make sure privacy and security incidents are reported to third parties, ensuring we meet regulatory and contractual requirements. We also conduct self-assessments and third-party audits to review the implementation of privacy and security controls.

We only have one planet, so it’s our responsibility to be good stewards of the environment. WPS has made being greener a top priority. In ways big and small, we’re increasing the energy efficiency of our facilities and operations and taking on sustainability initiatives.

  • In 2020, two of the four buildings on the WPS campus in Madison earned Energy Star® certification from the Environmental Protection Agency.
  • Focus on Energy in Wisconsin also chose WPS for its Energy Efficiency Excellence Award for 2020. WPS was one of just 13 companies to earn the distinction.
  • Since 2017, WPS has completed more than 25 major energy-efficiency initiatives. The list includes major LED lighting retrofits; optimization of air handlers and associated support equipment; optimization of data center climate controls; and converting a steam heating system to a high-efficiency hot water system.
  • The WPS Green Team promotes environmental awareness among our employees and brings sustainability issues to the forefront.