WPS will assist TriWest Healthcare Alliance in serving additional regions for VA programs

MADISON, Wis.—Oct. 9, 2018—WPS Health Solutions is proud to announce that the company is taking on additional work to support two existing programs for the U.S. Department of Veterans Affairs (VA).

VA asked TriWest Healthcare Alliance—one of two VA contractors administering the Patient-Centered Community Care (PC3) and Veterans Choice Program (VCP) for Veterans—to bridge the gap in services created after Health Net Federal Services stopped administering these programs in its designated regions of the country. Health Net’s contract expired on Sept. 30. In addition, TriWest extended its contract with WPS to provide health care services until the next generation of VA community care is implemented via the Community Care Network (CCN) contracts.

WPS currently supports TriWest Healthcare Alliance in three of the nation’s regions, and this additional work adds the remaining three regions so that WPS will provide claims processing and customer service functions for PC3 and the VCP throughout the entire nation. The WPS Military and Veterans Health team will be hiring additional staff before the end of the year in Wausau, Wis., and Southern Illinois to accommodate the increased workload.

TriWest Healthcare Alliance and WPS will ensure that veterans have ready access to community care when needed until the next generation of community care contracts—Community Care Networks (CCN)—are awarded and implemented.

“We stand by VA’s commitment to provide access to community care when it is unable to provide care timely or conveniently, and we are confident in our ability to successfully and seamlessly transition into the new regions,” said David McIntyre, President and CEO of TriWest Healthcare Alliance. “It has been a privilege to work collaboratively with VA over the past five years to provide veterans in half the country with access to community-based health care, having now facilitated nearly 10 million appointments for care with our network of over 200,000 community providers, and we are pleased WPS is processing and paying their claims.”


WPS will assist TriWest Healthcare Alliance

"WPS is proud to be able to continue serving veterans across the country through these successful programs. Our partnership with TriWest Healthcare Alliance and the performance and hard work of our employees will continue as we expand into these additional regions. We look forward to working side by side with TriWest Healthcare Alliance and Veterans Affairs to make sure our nation’s veterans receive the care they deserve and to continue delivering our already high level of service."

Brian Brugger, Executive Vice President of WPS Military and Veterans Health