Diversity, Equity, and Inclusion

Diversity, Equity, and Inclusion graphic

At WPS Health Solutions, we believe fostering a sustainable and lasting inclusive environment requires infusing diversity, equity, and inclusion into our systems, behaviors, and daily work. That starts with our people. We recognize the benefits of DEI as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams.

Our efforts focus on five key areas: diverse and inclusive teams, inclusive leaders, equitable practices and systems, healthier communities, and represented customers.

  • Diverse and Inclusive Teams: Increase the wide range of human differences present at WPS and foster an environment that encourages our people to be their authentic selves and unleash their full potential
  • Inclusive Leaders: Increase ownership for leaders at all levels to learn about, incorporate, and model inclusive behaviors to nurture diverse and inclusive teams
  • Equitable Practices and Systems: Create practices and systems to support all individuals, removing unintentional barriers and promoting equity for all
  • Healthier Communities: Establish and invest in external partnerships to address key drivers of social and health equity
  • Represented Customers: Customize products and services to reflect all our customers in the ways they need most

We understand we must do more to widen our perspectives and to facilitate conversations that can often be difficult. We’ve challenged our employees and our leaders to grow individually so that we may flourish collectively. We are committed to living an inclusive, genuine experience at work that extends into our homes and communities.

WPS recognizes the diversity and specific cultural needs of our customers health plans and care. Our efforts seek to address their needs in a culturally relevant, effective, and respectful manner. The WPS method for provision of utilization management is compatible with the health plan customer’s or providers’ preferred language.

We focus on:

  • Providing resources to customers on education and training in diversity, equity, and inclusion.
  • Offering and providing language assistance services, including bilingual staff and interpreter services, at no cost to any member with limited English proficiency at all points of contact and in a timely manner during all hours of operation.
  • Making available easily understood customer-related materials as needed, including complaint, appeal, and grievance resolution materials, in the language requested by the customer.

WPS knows the importance of keeping our customers informed and educated on healthcare and focusing on cultural and health equity. We actively share and post content to our different customers through:

  • WPS Health Blog: Your Health Matters which is available for any of our customers, employers, and agents to subscribe to. Our blog focuses on our customers health and wellbeing.
  • WPS’ Live Healthy Newsletter which is a printed newsletter that goes out to our customers via mail twice a year.
  • A monthly e-newsletter sent to our employer group representatives with content geared toward helping employers inform and educate their employees on the health care services available to them.
  • A monthly e-newsletter sent to our agency partners written to help our agents educate their clients (employers) on the health care services available to their employees.
  • We utilize our communications and marketing platforms to regularly share inclusive graphics and images, as well as general content about Diversity, Equity, & Inclusion.
  • We publish a Corporate Social Responsibility Report yearly which is distributed to our employees, posted on our website, and shared in our monthly e-newsletters to our agency partners and employers. In 2023, we will be shifting to an Environmental, Social, Governance Report.

Employees and customers who believe they have been subjected to any kind of discrimination that conflicts with WPS’s diversity, equity & inclusion policy and initiatives should seek assistance from our WPS Nondiscrimination Grievance Coordinator. See Non-Discrimination Policy.